Shipping, Delivery & Returns

Shipping and Delivery

We offer free shipping to customers who have spent £100 and over. Our international shipping is set at a flat rate of £18.

We ship out orders between 1 to 2 working days, however human hair can take up to 3 days for orders to be shipped out. Below is the approximately delivery times which applies once orders have been shipped.



Standard Delivery

UK and Northern Ireland

3-5 working days


3-5 working days

United States

4-7 working days


4-7 working days


4-7 working days

Rest of the world

Up to 10 working days


*Express delivery is only offered within the UK.


Return Policy

Thank you for shopping at We maintain a high level of quality control. However should there be any issues with your order or should you change your mind, please get in contact with us immediately via email at You may return any unopened merchandise in its original condition, including original packaging within 7 days of receipt and you will receive a full refund. You will be responsible for any shipping cost that you incur to return a product to us, as it will not be refunded. If you receive a refund, the cost of shipping is non-refundable.

We have tried our best to answer all your questions but please feel free to get in contact with us if we have missed anything. We love hearing from you ;)

*Please note that we do not accept returns and exchanges for Umona Crochet orders.